Privacy & Cookie Policy

This policy explains how Northern Visuals (Media) Limited collects, uses, and protects your personal information, and how we use cookies on our website.

1. Information We Collect

We collect the following personal data when you use our contact form:

• Name
• Email address
• Phone number (if provided)
• Any details you choose to include in your message

We do not collect images, video, or other personal data through this website.

2. How We Use Your Information

We use your information to:

• Respond to your enquiry
  
• Provide the services or information you request
  
• Maintain a record of communications
  
  

We do not send marketing emails without your explicit consent.

3. Lawful Basis for Processing

We process your personal information under:

• Consent – when you submit your details via our contact form
• Legitimate interests – to respond to enquiries and manage our business correspondence

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve site functionality
  
• Analyse website traffic and usage (via Google Analytics or similar)

   

What are cookies?
Cookies are small text files stored on your device when you visit our website. They help remember your preferences and improve your browsing experience.

Types of cookies we use:

• Essential cookies – required for the site to function properly
  
• Analytics cookies – help us understand how visitors use our site so we can improve it

   

Managing cookies:
You can set your browser to refuse or delete cookies. For more information, visit www.allaboutcookies.org.

5. How Long We Keep Your Data

We keep personal data from contact form submissions for up to 12 months unless required by law to keep it longer. After that, it is securely deleted.

6. Your Rights

You have the right to:

• Access your personal data
  
• Correct inaccurate information
  
• Request deletion of your data
  
• Restrict or object to processing in certain circumstances
  
• Withdraw consent where we rely on it

   

We respond to all requests within one month.

7. How to Contact Us

Post: Northern Visuals, Redcliff Court, Redcliff Road, Hessle, HU13 0EY
Telephone: 07974 921152
Email: enquire@northernvisuals.co.uk

8. How to Complain

If you have concerns about our use of your personal data, please contact us first.
If you are not satisfied, you can contact the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk/make-a-complaint
Phone: 0303 123 1113
Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.